
The catalyst for Alicia Dinkeldein’s (BSCJ’22) current career came during her Principles of Public Safety class in 2019. O’Neill Assistant Professor Peter Federman was showing a video of Skid Row, a well-known homeless camp in Los Angeles. The video focused on the community-based approach officers take in getting to know the people who live there and connecting them with resources.
The personal connections caught Dinkeldein’s attention.
“I realized that was what I wanted to do,” she says. “I wanted to make one-on-one connections with people to figure out what they truly needed so I could help them.”
What she saw in class that day eventually sparked a new position she would create from scratch. At the time, Dinkeldein was not only an O’Neill student earning her Criminal Justice degree, she also was working for Indianapolis EMS Ambulance Service.
Dinkeldein became part of IEMS’ community response team at the beginning of the COVID-19 pandemic, following up with people who called 911 but didn’t meet the criteria for ambulance transport due to IEMS’ Treat from Home protocol.
“Some individuals we encountered were homebound with transportation insecurities and needed assistance with getting food and medications —they weren’t ambulance-level emergencies,” she explains.